Osteopathy

TreatmentSession (Approximately)Price
Initial Consultation with Principal/Lead Osteopath55 mins£70
Initial Consultation with Senior Associate Osteopath55 mins£65
Initial Consultation with Associate Osteopath55 mins£60
Follow-up Appointment30 mins£47
Extended Follow-up Appointment45 mins£68

Sports Massage

TreatmentSession (Approximately)Price
Initial Consultation55 mins£54
Follow-up Appointment30 mins£32
Extended Follow-up Appointment45 mins£45

Podiatry/Chiropody Treatment

TreatmentSession (Approximately)Price
Biomechanical Assessment Initial Consultation55 mins£60
Biomechanical Assessment Follow Up Appointment45 mins£40
Podiatry Appointment Initial Consultation55 mins£45
Podiatry Follow Up Appointment45 mins£40

Specialist Appointments

TreatmentSession (Approximately)Price
Post Partum Mum and Baby combined Osteopathic Appointment90 minutes£110
Twins/Multiple Baby Osteopathic Appointment90 minutes£110
Emergency Out of Hours Osteopathic Appointment; please call to book50-60 minutes£100

Pilates

TypeSessionPrice
Bespoke 1-1 Reformer/Matwork50-60 minutes (approx)£55
Bespoke 1-1 Reformer/Matwork30 minutes£30
5 week course (all abilities welcome)Maximum 3 per class£75

24 Hour Cancellation policy

We ask for 24 hours notice for any changes or cancellations to your appointment otherwise a fee equating to the cost of the treatment is payable. 

 

Insurance Patients

Our osteopaths are covered by most major insurance groups.

Please get in touch with your health insurance or GP for prior to booking an appointment as the clinic will need both a membership number and authorisation code to proceed with treatment.

Patients are liable for any excess that apply to their insurance policies, and are expected to self fund fees surrounding missed appointments

NB: You may be asked to visit a GP for a referral prior to osteopathic treatment. Please consult with your insurance company before booking to seek appropriate advice.

 

Body Mechanix Harpenden   Harpenden Osteopath | Harpenden Physiotherapy | Harpenden Sports Massage

Complaints Proceedure

If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know.

Our promise to you is that we shall:

• Treat your complaint seriously

• Work to resolve your complaint promptly and in confidence

• Learn lessons and use them to review and where appropriate improve our service

Make your complaint to the principal either in person, by phone or in an email or by letter.  If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the principal will be free to ring you to discuss the matter or invite you to come to the practice to do so.

We will investigate your complaint during the following few days and will aim to:-

• Find out what happened and what went wrong

• Make sure you receive an explanation and apology if this is appropriate

• Deal with your complaint and reach an amicable solution

• Identify what we can do as a practice to ensure that this problem does not arise again

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email [email protected] They will be able to advice you on further proceedings should you not feel your complaint has been dealt with appropriately.