|Initial Consultation with Principal/Lead Osteopath||55 mins||£70|
|Initial Consultation with Senior Associate Osteopath||55 mins||£65|
|Initial Consultation with Associate Osteopath||55 mins||£60|
|Follow-up Appointment||30 mins||£47|
|Extended Follow-up Appointment||45 mins||£68|
|Initial Consultation||55 mins||£54|
|Follow-up Appointment||30 mins||£32|
|Extended Follow-up Appointment||45 mins||£45|
|Post Partum Mum and Baby combined Osteopathic Appointment||90 minutes||£110|
|Twins/Multiple Baby Osteopathic Appointment||90 minutes||£110|
|Emergency Out of Hours Osteopathic Appointment; please call to book||50-60 minutes||£100|
|Bespoke 1-1 Reformer/Matwork||50-60 minutes (approx)||£55|
|Bespoke 1-1 Reformer/Matwork||30 minutes||£30|
|5 week course (all abilities welcome)||Maximum 3 per class||£75|
24 Hour Cancellation policy
We ask for 24 hours notice for any changes or cancellations to your appointment otherwise a fee equating to the cost of the treatment is payable.
Our osteopaths are covered by most major insurance groups.
Please get in touch with your health insurance or GP for prior to booking an appointment as the clinic will need both a membership number and authorisation code to proceed with treatment.
Patients are liable for any excess that apply to their insurance policies, and are expected to self fund fees surrounding missed appointments
NB: You may be asked to visit a GP for a referral prior to osteopathic treatment. Please consult with your insurance company before booking to seek appropriate advice.
If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know.
Our promise to you is that we shall:
• Treat your complaint seriously
• Work to resolve your complaint promptly and in confidence
• Learn lessons and use them to review and where appropriate improve our service
Make your complaint to the principal either in person, by phone or in an email or by letter. If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the principal will be free to ring you to discuss the matter or invite you to come to the practice to do so.
We will investigate your complaint during the following few days and will aim to:-
• Find out what happened and what went wrong
• Make sure you receive an explanation and apology if this is appropriate
• Deal with your complaint and reach an amicable solution
• Identify what we can do as a practice to ensure that this problem does not arise again
If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email [email protected] They will be able to advice you on further proceedings should you not feel your complaint has been dealt with appropriately.